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Frequently asked Questions

"...I only learn things when I ask questions." - Lou Holtz 

Q & A 

There are so many Health Coaches, what differentiates Coach Jen from the others?

"Health Coach" has been used in a broad scope in the past.  Almost anyone can call themselves a Health Coach and it's difficult to know who is a credible coach to meet your needs and not all "certifications" meet new National industry standards. 

With the purpose of creating a coaching environment you can trust, the National Board of Medical Examiners is affiliated with the National Board for Health and Wellness Coaches to certify "transition" programs that are created with the highest standards and integrity in mind.  As a graduate from one of these programs, you can trust that the Certified Health Coach you work with has the proper training needed to best help you. 


In addition, as a graduate from an approved program, there are additional criteria and experience needed to apply and sit for a National Board Exam to gain National recognition with NBHWC.  


High level knowledge and experience in these scientific modalities are part of the training that influence a health coaches communication style: 

Motivational Interviewing: developed by Miller and Rollnick, a counseling approached used by health coaches and psychologists that is directive and client-centered to elicit behavior change and resolve indecision.  

Positive Psychology: the scientific study that people want to lead a meaningful life and use their innate strengths to pursue improved life experiences.

Transtheoretical Model of behavior change: understanding if you are ready for a specific change is a key to success.  Knowing what stage of change you are allows you to accept where you are and address challenges you may have to get you to were you want to go using SMART goals where appropriate.  

Self-Compassion: learning to allow yourself to give time to your needs without guilt to overcome the mindset inadequacy, failure, or general suffering.  


Coach Jen, has completed two transition programs, one as a Certified Health and Wellness Coach and a specialty in Functional Medicine Coaching.  Coach Jen also holds the gold standard National Board Certification with NBHWC so you can feel confident that her training and experience meets the highest standards.  

Are there any formal definitions of a Health Coach to look for as a Nationally Board Certified Health and Wellness Coach?

The American Medical Association (AMA) defines a coach as a non-physician health care professional certified by NBHWC.  When looking for a Health and Wellness Coach, seek one that has the following credentials: NBC-HWC.


The AMA also states  " Well-trained and certified health and wellness coaches—with expertise in patient-empowering communication and behavior change—engage patients to develop and implement a personal vision and plan for optimal health. With the coach's support, patients cultivate the internal motivation, confidence, and resources needed to start and sustain behaviors shown to prevent or treat chronic disease and improve health and well-being"

What is functional medicine and the role of a Functional Medicine Certified Health Coach?

"Functional Medicine determines how and why illness occurs and restores health by addressing the root causes of disease for each individual.  The Functional Medicine model is an individualized, patient-centered, science-based approach that empowers patients to address the underlying causes of disease and promote optimal wellness" -IFM

A Functional Medicine Certified Health Coach is a Certified Health Coach with additional training in the Functional Medicine model.  There is no diagnosis or treatment from the coach, rather your coach can be an instrumental part of your collaborative healthcare professional team or as a stand alone as your primary source of support to bring about change and results in all areas of health and wellness.  Currently there are two NBHWC approved transition programs.  Jen is a graduate of FMCA, the first NBHWC approved program with the longest history of graduating top level coaches. 

Do you have to be sick to have a Health Coach?

Nope!  Health Coaches do not prescribe or treat patients with acute illness.  We focus on the behavior change needed to make lasting lifestyle changes.  Because health coaching focuses on all areas of wellness: physical, intellectual, emotional, social, spiritual, occupational, financial, and environmental, coaching can benefit anyone looking to enhance one or more of these areas.

Do you accept insurance?

Currently health coaching is not universally billable to insurance.  As of January 2020 this has started to change for in-person visits with specific guidelines.  Read the press release here.  With the NBME (National Board of Medical Examiners) affilitated with NBHWC to set a high level standard to coaching, this will likely change in the future.  When Certified Health Coaches and licensed Health Care Providers partner in Group Visits (see below), this is another option to get health coaching indirectly covered.  For now, you will pay out-of-pocket which would be the same if you went to see a Functional Medicine or Naturopathic Practitioner or other Alternative Health Care Provider.  

Do I need a referral from a licensed Health Care Provider to work with you?

NOPE!  Licensed Health Care Providers should understand the value of a Health Coach and the positive impact they have with their patients so the Health Coach will often become part of a patients health care team.  Health Coaches and licensed Health Care Providers will often refer patients to each other for this reason.  One example is when a patient receives a diagnosis or treatment protocol to make lifestyle changes like nutrition or exercise that they may not understand or lack support and accountability to implement.  The right Health Coach will be able to help you with these transitions and be your ally in the process.   People come to coaching for different reasons of wellness and all are welcome to inquire to see if working with Coach Jen is a good fit for you.   ​

What other healing professions do you collaborate with?

Coach Jen's primary goal is to be an exceptional coach in service to you.  With this in mind, Coach Jen recognizes what areas of wellness are out of her scope of practice and will refer you to the best resource she is aware of when needed.  Collaborating with other healing professionals enhances your wellness journey and brings like minded professionals together to create meaningful opportunities to serve you and their communities.  Examples of healing professionals that would be a good fit to partner with are: 

  • Conventional doctors and specialists

  • Functional Medicine Doctors

  • Naturopathic Doctors

  • Chiropractors

  • Physical Therapists

  • Occupational Therapists

  • Personal Trainers

  • Fitness Centers

  • Yoga and Pilates Studios

  • Energy Healers

  • Massage Therapists

  • Psychiatrists and Psychologists

  • Registered Dietitians

  • Certified Diabetic Educators

Are you, or do you know a healing professional that would be a good partnership to work with Coach Jen?  Reach out here. 


Do I have to live near your practice to work with you?

Nope!  Most coaching, group and individual, is done via a video conferencing platform to allow you to work with Coach Jen from anywhere in the world, any time zone!  

Do you only do coaching via video conferencing?

Nope!  Video conferencing is convenient, saving the client time with no commute and allows coaching to occur in the comfort of your favorite private surroundings.  The coach is able to reach more people in a given day and thus is the preferred method of coaching.  Phone coaching is also available upon request.

What coaching situations would be in-person?

Group Visits, Workshops, and some Group Coaching: 

Group Visits

Group Visits are when a licensed Health Care Practitioner and a Certified Health Coach work with a group of patients, usually a group of up to 15 patients in a 60-90 minute block of time.  The licensed Health Care Practitioner will see every patient individually in the back of the room while the Health Coach facilitates a group coaching session or themed workshop.  For traditional licensed providers who bill insurance, all group visits must occur at the providers office to be able to bill insurance.  The Health Coach is paid by the licensed Health Care Provider as an Independent Contractor or may collect a fee directly from the patients.  Time is a common challenge for the licensed practitioner.  Even though he/she may be seeing a patient for different reasons, with limited time, they are often going from room to room giving the same recommendation to everyone and not progressing the health outcome of the patient over time.  The benefit to the licensed Health Care Provider is they are able to see each patient as they would in an individual room while the Health Coach is able to provide extra help in an identified area, for example, navigating life with Type 2 Diabetes or lifestyle factors in managing Metabolic Syndrome,   The patient benefits from getting an understanding and identify tools to make the necessary behavior changes to improve health among peers leading to increased belief in their own healing and sense of community.  Note: if you are a provider that does not accept insurance, Group Visits can occur outside of the office.  

If you would like to bring Group Visits to your practice and would like to schedule a meeting with Coach Jen to review logistics and coding for insurance and live within 30 miles of Brentwood, CA 94513, click here to contact Coach Jen.  


Workshops are an ideal scenario to reach out to your community and provide content of value to the people you serve, in the environment you serve the, and introduce them to the benefits of Health Coaching.  A need is usually identified and Coach Jen will create the program tailored to your needs.  Type of content provided could be training or education with a Q &A component and even a combo of this with an experiential activity to tie it all together.  Coach Jen can be paid as an Independent Contractor by your organization or paid directly by your attendees

Do you want to bring extra value to those you serve or want to bring workshops to a community you are a member of?  Contact Coach Jen here

Group Coaching

Group Coaching is the same client-centered process as individual coaching but with a group up to 12.  Group Coaching can be in-person or via video conferencing and will be held to a predetermined common topic among the group, for example, stress management techniques.  The participants would pay Coach Jen directly.